Once a transaction has been initiated and completed, the transaction is finalized for both the sender and receiver. If a transaction is made in error, the sender will need to contact the receiver directly, whether an individual or a vendor, to request that a payment in error be returned.

For money transfers via Western Union, any cancellation request must be made in person at the location where the transaction was conducted prior to the funds being collected by the counterparty or the funds being deposited to the identified bank account. In some instances, MoneyMaxx will not be able to assist and you will be required to contact Western Union directly at (800) 325-6000.

At participating MoneyMaxx locations we accept the acceptance letter from the Department of Immigration along with the receipt of the permit.

At participating MoneyMaxx locations citizens looking to conduct a transfer require two valid forms of governmental identification, one being the passport and Driver license/NIB card/Voters Card.

At participating MoneyMaxx locations residents would need to provide a valid passport in addition to proof of immigration status (i.e permanent residency card, a work permit, a spousal permit)

The maximum amount that can be sent in one day is $2,000.00. There are some store locations whose send maximum is $1,500.00. The location you choose determines your send amount.

There are no minimum amounts for sending money, however standard fees do apply.

Please note that some money transfer transactions are cancelled or rejected by Western Union for reasons unknown to MoneyMaxx. In these cases, please contact Western Union directly at (800) 325-6000 for further information and assistance.

MoneyMaxx’s Front Line Associates have legal and regulatory requirements related to preventing where possible illegal, criminal, harmful, and fraudulent activities. In some cases, this may mean that you are not allowed to complete your transaction for your own good, out of an abundance of caution. For further information, please see Central Bank of The Bahamas regulations regarding money transmission and payment services.

Simply visit the Western Union Agent Locator by way of this link: https://www.westernunion.com/us/en/agent-locator.html